Going abroad for surgery raises a legitimate question every serious patient has to ask: how do you know the chosen clinic is really safe? At Zynea, we ask it too — before you, at your s
Before any on-site visit, we carry out a full verification of the clinic's official documents: operating license issued by the Turkish Ministry of Health, national and international accreditations, surgeons' diplomas and professional affiliations, medical liability insurance. These documents are verified against official sources — not based on copies provided by the clinic itself.
No clinic joins the Zynea network without a prior on-site visit by our team. This visit follows a structured protocol covering hygiene and sterilization conditions, equipment quality (acquisition dates, maintenance, certifications), anesthesia and emergency-management protocols, the traceability chain for implantable materials, and the conditions for welcoming and communicating with international patients. We also meet the surgeons in person — not just the sales director. We ask technical questions, we review anonymized patient files, and we assess the quality of the post-operative follow-up that is actually practiced.
A clinic that joins our network is subject to continuous monitoring of our patients' outcomes. At 3, 6, and 12 months, we collect structured evaluations on care quality, clinical follow-up, and overall satisfaction. Any degradation of results — even partial — triggers an immediate partnership review.
Our agreement with each partner clinic includes an explicit clause allowing Zynea to terminate the partnership without notice in case of breach of the defined standards, a clinical incident that was not properly managed, or loss of an accreditation. Our reputation is tied to the quality of our partners — we can't afford to maintain a degraded partnership.
On the 10 mandatory criteria, no exception is possible. A clinic that fails to meet one of them does not join the Zynea network — regardless of its commercial reputation or its rates.
It's the question every patient dreads asking — and yet it's the most important one. Here is Zynea's answer, straight up.
Unusual pain, slower-than-expected healing, a question about your post-operative medication: your Zynea coordinator is reachable by phone, WhatsApp, or email within 24 hours. If needed, a teleconsultation with the surgeon is scheduled within 48 hours. If a local doctor needs to step in, we share your full medical file with them in your language.
In the event of a confirmed medical complication linked to the procedure — infection, reaction to materials, documented clinically unsatisfactory result — Zynea coordinates the response with the partner clinic. Depending on the nature of the complication, this can include a revision surgery in Turkey (covered by the clinic) or a referral to a specialist in Belgium with full file transfer. We do not leave you alone to face a foreign clinic whose language you don't speak. This is Zynea's fundamental commitment — and precisely what sets us apart from a simple clinic comparison site.
The implants we use — Nobel Biocare, Straumann, Zimmer Biomet — all come with an international manufacturer warranty. In the event of osseointegration failure (a rare phenomenon, but documented in global medical literature at a rate of 2 to 5%), the clinic covers the removal and replacement. Zynea coordinates the entire process at no extra cost to the patient.
At Zynea, we believe trust is not declared — it's demonstrated. That's why we openly share our audit process, our selection criteria, and our complication-management protocol. We have nothing to hide, because we have nothing to conceal. If a clinic no longer meets our standards, we end the partnership — even if that means fewer slots for our patients in the short term. If a surgeon changes their practice or lowers their standards, we remove them from our network. If a patient has an unsatisfactory experience, we listen, we help, and we draw the necessary conclusions. That is how a reputation is built in premium medical tourism. Not with accreditation logos on a website — but with results, processes, and a real presence when things get difficult.
Talk directly to our medical coordinator — no commitment, in English. No question is too specific. That's exactly why we're here.